Elham: Elevating Training Efficiency and Learner Engagement
Elham, an educational technology platform, elevated training efficiency and learner engagement by 75% with Atatus's intuitive monitoring interface.
Results at a Glance
Performance Issues Hurting Learning Outcomes
Elham's e-learning platform was experiencing frequent slowdowns and outages that disrupted learning sessions. Students would lose progress mid-lesson, videos would buffer endlessly, and quiz submissions would fail. These technical issues led to poor user reviews and declining enrollment.
The engineering team had limited visibility into what was causing the performance problems. They needed a monitoring solution that was easy to use and could quickly identify bottlenecks affecting the learning experience.
Key Challenges
- Frequent platform slowdowns disrupted learning sessions
- 98.2% uptime was below education industry standards
- Video streaming issues caused high buffering times
- Lost student progress during crashes led to frustration
- Limited visibility into performance bottlenecks
- Support team overwhelmed with technical complaints
- Declining enrollment due to poor technical experience
Intuitive Monitoring for Better Learning Experience
Elham implemented Atatus's full-stack monitoring with a focus on real user monitoring to understand the actual student experience. The intuitive interface made it easy for the team to identify and fix issues quickly without extensive training.
Video streaming performance, quiz submission success rates, and page load times were tracked in real-time. The team could now see exactly when and why students were having technical difficulties.
Implementation Steps
- Deployed Real User Monitoring to track actual student experience
- Monitored video streaming performance and buffer rates
- Tracked quiz submission success and form interactions
- Set up alerting for degraded learning experience metrics
- Monitored database performance for course content delivery
- Implemented CDN monitoring for global content distribution
- Created dashboards for student engagement metrics
Technologies Used
Transformed Learning Experience
With Atatus insights, Elham's team optimized video delivery, fixed database bottlenecks, and improved overall platform performance. Student engagement increased 75% as technical issues virtually disappeared.
The platform now maintains 99.97% uptime, and students consistently rate the technical experience 4.7/5. Course completion rates increased 60% as learners no longer faced technical barriers to finishing their education.
Key Achievements
- Learner engagement increased 75% with better performance
- Platform uptime improved from 98.2% to 99.97%
- Page load time reduced by 65% for faster content access
- Training completion rate increased 60%
- Support tickets decreased 70% with fewer technical issues
- User satisfaction score improved from 3.2/5 to 4.7/5
- Video buffering issues reduced by 85%
- Student enrollment growth resumed at 40% year-over-year
"Atatus transformed our ability to deliver a reliable learning experience. The intuitive interface meant our small team could quickly identify and fix issues affecting students. Our engagement and completion rates have never been better."